Information You Should Know
To help prevent fraud, we may contact you to confirm details or
request proof of identity. All information will remain
confidential. To deter credit card fraud, when you confirm your
online order, your IP address will be logged. If we determine that
YOUR order is an attempted fraud, your details will be reported to
credit card authorities and the police station closest to YOUR
delivery address for investigation.
well as protecting the privacy of our customers information, we also
work with State and Australian Federal police in monitoring and
investigating all fraudulent transactions placed on our shopping
site. Every fraudulent transaction that occurs effects the
reputation of all reputable shopping sites such as ours, so we warn
any would be fraudster that we will go to extra lengths to track you
down and put you out of business.
When making your
purchases on our secure server, you are protected by
128-bit encryption Secure Socket
Layer (SSL) technology. By using SSL technology, your order
information is encrypted to avoid the decoding of that information
by anyone other than Go Pay Pty Ltd. In the unlikely event that you
are subject to fraudulent charges, remember to immediately notify
your credit card provider in accordance with its reporting rules and
Delivery Within Australia
All products are
dispatched via Registered mail and are insured for your protection.
A signature will be required to accept delivery of the goods. As a
part of our support to you Beaut Gems will incur
freight expenses so the price you pay for the gemstone represents
your total payment.
Please allow up to 7 days for delivery but on most occasions
delivery will be achieved within 3-5 days.
Depending on the nature and total value of the items in the parcel,
we generally ship overseas via Registered Priority Airmail or Fedex
(International Priority). Please note that Fedex cannot deliver to
a Post Office Box address. Registered airmail does not have online
parcel tracking but is nonetheless very reliable.
International Delivery Duties/Taxes
Please note that international orders for deliveries outside
Australia may be subjected to import duties and taxes by the
receiving country. All additional charges for customs clearance,
import/customs duties and taxes are payable by you (the
customer/recipient). Such charges are not the responsibility of
Beaut Gems. You should contact your customs office for
Prices on the website are in Australian dollars and are GST (Goods &
Services Tax) inclusive. Overseas purchasers are not required to
pay the GST and this will be deducted and detailed on your invoice.
If we have made an error in pricing, we will notify you of the
correct price and give you the option to cancel. Prices may also be
subject to change without notice. A Tax Invoice will be included
with your order.
Types of Payment Accepted
We accept Visa
and Mastercard and do not charge for
these services. You can also send a money order to our postal
address: Beaut Gems, PO Box 1395, Cleveland QLD 4163. Your order
is processed once payment has been received
The Right to Change Prices and Cancel Orders Without Notice
We reserve the right to change prices without notice. Beaut
Gems reserves the right to refuse or cancel any orders, whether or
not the order has been confirmed and your credit card charged. If
your credit card has already been charged for the purchase and your
order is cancelled, we will immediately issue a credit to your
credit card. We will inform you as soon as possible of any changes
in prices, or cancellation of orders. Should for any reason
that they goods you have ordered are not available, Beaut Gems
undertakes to advise you of this within 2 days of the submission of
your order. Advice will be via email and/or telephone.
Your information will only be used to process your order. We will
not reveal your personal information to any external organisation
except where necessary for the purpose of filling your order (e.g.
financial institutions that issued your credit card and courier
companies that deliver your order). However, if any of the
information you supply is found to be false or misleading, we will
report this to the appropriate authorities for them to prosecute
Repeat customers are the lifeblood of every business and we at
Beaut Gems aim is that every customer should be 100% satisfied
with their purchase. However, we understand that it is difficult to
buy gemstones online without seeing them in person first and there
are problematic issues with photographing gemstones. For these
reasons, we guarantee a full refund of your purchase price if you
are unhappy with your gemstone acquisitions. From the time you
receive your shipment, you have 10 days in which to carefully
inspect your item. If you feel that you would like to return them,
just contact us within this time and we will cheerfully refund your
money. Return Postage not included.
Gemstones by nature have unique refractive properties that deal with
light in different ways and gemstones may differ in colour depending
upon the light to which they are subjected. A consequence of this
is that gemstone photography is an extremely specialised and
difficult task. Beaut Gems takes particular care in photographing
their gemstones to ensure you have the photographs available to make
the most informed decision. Whilst every care is taken to ensure
the photograph is the most accurate representation of the gemstone,
there may be colour variations from time to time, from light source
to light source. Nonetheless, we have the confidence in our
gemstones to provide a 100% refund if not completely happy
conditional that the gemstones are returned in their original
condition. Please contact us directly if you have any questions
about our photography and lighting methods or specific questions
about any of our listed items.
information contained in our web pages are believed to be accurate
and reliable at the time of publishing. Errors such as misprints or
omissions are excepted. We reserve the right to make changes and
corrections anytime in prices, products and specifications without
notice. If we have made an error in pricing, we will notify you of
the correct price and give you the option to cancel. Product images
used on this website are for illustration purposes only and actual
items may vary in appearance. Descriptions and specifications of
items may vary due to gemmological differences. Package contents
are at the discretion of the manufacturer and may vary from those
described from time to time. We will not accept any liability for
any loss or damage which may be incurred by any person acting in
reliance upon this information. All brands, logos, images and names
are trademarks of their respective companies.
Beaut Gems is a small boutique business that concentrates on quality
gemstones. We travel the world seeking only the highest quality and
most unique examples of these rare and precious items.
Beaut Gems is a 100% Australian business (GST registered – ABN 39
145 966 973). We do not have a retail shopfront although local
private appointments can be arranged.
We can be contacted using the details below:
PO Box 1395
61 404 492220 (international)
(07) 3821 3190
61 7 3821 3190 (international)
Email is probably the best way to contact us - we check our email
frequently and reply promptly.
We are located in Eastern Australia on GMT +10 hours - please keep
the time difference in mind if you are trying to contact us or
waiting for an email response.